Refund policy
🕷️ Return & Refund Policy
Because we work with live animals, all sales are considered final once your order is confirmed. We cannot accept returns or exchanges of live tarantulas for biosecurity, stress, and health reasons.
Please review the following terms carefully before placing your order.
🧾 Refund Eligibility Summary
| Situation | Refund or Credit Eligibility |
|---|---|
| Order canceled before shipment | ✅ Full refund (minus processing fees) |
| Order canceled after shipment/tracking issued | ❌ Not eligible |
| Tarantula arrives deceased and all Live Arrival conditions are met | ✅ Replacement or store credit (shipping not refunded) |
| Tarantula arrives deceased and Live Arrival conditions are NOT met | ❌ Not eligible |
| Wrong species or size sent (verified) | ✅ Replacement, credit, or refund |
| Refused, unclaimed, or returned shipment | ❌ Not eligible |
| Confiscated or returned due to local wildlife laws | ❌ Not eligible |